At Neighborhood Veterinary Centers Waller, we know that pet emergencies don’t always happen during normal business hours. That’s why we proudly offer 24/7 after-hours phone triage services to ensure your pet always has access to expert care—even when our clinic is closed.
Our Commitment to 24/7 Pet Care
What Is Phone Triage?
Our after-hours triage service is designed to evaluate the severity of your pet’s condition promptly. Through a detailed assessment over the phone, our veterinary team can determine the urgency of the situation and recommend appropriate actions, such as:
- Immediate Emergency Care: If your pet’s condition is critical, we will direct you to our emergency veterinary facility equipped to handle urgent cases.
- Next-Day Veterinary Appointment: For non-life-threatening issues that still require professional attention, we will schedule an appointment for the following day to address your pet’s needs.
- Home Care Advise: For minor concerns, our team can provide instructions on how to care for your pet at home until a regular appointment can be arranged.
This triage process ensures that your pet receives the appropriate level of care promptly, minimizing stress and potential complications.
When to Call Our After-Hours Phone Triage
Determining a pet emergency isn’t always clear-cut. However, some circumstances always merit a call, including:
- Bleeding
- Blunt trauma, such as a fall from height or hit by car
- Seizures
- Animal attack
- White, blue, or grey gums
- Respiratory distress
- Unproductive vomiting or retching
- Inability to urinate
- Collapse
- Loss of coordination or mobility
- Unusual lethargy
- Known or suspected toxin ingestion
- Reproductive problems, including stalled labor or an undeliverable puppy or kitten
This list is not comprehensive—if you are at all concerned about your pet’s condition, please call the after-hours phone triage hotline to speak with a knowledgeable veterinary professional.
Poison Control Resources
If you suspect your pet has ingested a toxic substance, immediate consultation with a poison control center is crucial. The ASPCA Animal Poison Control Center operates 24/7 and can be reached at (888)426-4435. They provide expert guidance on managing potential poisonings and can advise on whether emergency veterinary care is necessary.
A Better, Happier Life Starts Now!
Call us today at Neighborhood Veterinary Centers Waller to request an appointment and get started.
Schedule AppointmentCall Now: (936) 230-5453